Are you having trouble with website? Here's a list of general purpose troubleshooting steps that you can take which might help. They're not going to fix every problem, but they're some good "First steps" to take and they might just fix your problem straight away.
1. Refresh the page Sometimes when you load a webpage, things just don't work quite right - for too many reasons to list, a page might just simply not load correctly the first time. So the first thing to try is simply reloading the page.
2. Make sure JavaScript is enabled While all websites should aim to work as best as possible without relying on JavaScript, the fact is that most websites these days do unfortunately require JavaScript to be enabled. If you don't have JavaScript enabled then website will only partially load, so making sure you've got it enabled in your web browser is a good place to start.
3. Clear your cache and cookies When your web browser loads the pages that you look at, it normally stores a copy of the files it uses to show these pages on your computer/phone. This helps speed up your browsing, because if you reload the page it doesn't have to download everything again. And also, if you go to a different page on the same website it doesn't have to re-download everything to make the page work - for example, the logo and the icons are already temporarily stored on your computer so it doesn't need to waste time and data re-downloading them.
Normally this is great because it saves your browser from having to keep re-downloading common elements of the site. However if the collection of cached temporary files gets out of sync with the live website, it can cause problems. You can fix this by clearing your cache and cookies.
4. Make sure your web browser is up to date If you're using a very old web browser then it might be having trouble working with modern websites. First, check if your web browser is up to date and if it isn't, follow instructions to update your web browser.
5. Restart your web browser It might sound strange that simply restarting your web browser might solve the problem you're having with a website, but web browsers occasionally do just get a bit "mixed up" - restarting them is a simple and quick way of going back to a more "fresh" state, so give it a go.
6. Try a different web browser Not all web browsers are created equally - some have more features than others, and some might have bugs or limitations with certain features that prevent some websites from working properly.
If you're consistently having trouble with a website, one thing you can do is to try a different web browser and see if the website works in it instead.
Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.
